alcenclothing

Shipping Policy

Alcen Clothing — Shipping Policy

Last updated: Decamber 23, 2025

1. Shipping Overview

Alcen Clothing delivers products using trusted courier partners to ensure safe and timely delivery. By placing an order, you agree to the shipping terms outlined below.

2. Order Processing Time

  • Orders are processed within 24–72 hours after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Processing time does not include delivery time.

3. Delivery Timeline

  • Estimated delivery time is 3–8 business days after dispatch.

  • Delivery timelines may vary depending on location, courier partner, weather conditions, or other operational factors.

  • Delays caused by courier partners are beyond our control.

4. Shipping Charges

  • Shipping charges (if applicable) are clearly shown at checkout.

  • Any free-shipping offers will be mentioned on the website during the offer period.

5. Shipping Coverage

  • We currently ship only within India.

  • International shipping is not available at this time.

6. Tracking Information

  • Once your order is shipped, a tracking number will be shared via SMS, email, or WhatsApp.

  • Tracking updates depend on the courier partner’s system.

7. Delivery Issues & Address Accuracy

  • Customers must provide a complete and accurate delivery address.

  • Alcen Clothing is not responsible for delivery failures due to:

    • Incorrect or incomplete address

    • Customer unavailability at the time of delivery

    • Refusal to accept the shipment

  • Re-shipping costs, if applicable, will be borne by the customer.

8. Damaged Product During Shipping

If you receive a damaged product:

  • You must inform us within 72 hours of delivery

  • Contact us at:

📞 +91 8920557021
📧 support@alcenclothing.in

  • Provide your order ID and clear photos/videos of the damaged product and packaging

Claims made after 72 hours will not be considered.

9. Lost, Stolen, or Marked Delivered Orders

  • If an order is marked as delivered by the courier partner but not received, Alcen Clothing is not liable.

  • Customers are advised to check with neighbors, building security, or the courier partner.

10. No Refund Policy

  • Alcen Clothing follows a strict no-refund policy.

  • No refunds will be provided for shipping delays, lost packages, incorrect addresses, or customer-related delivery issues.

11. Contact Information

For shipping-related queries, reach us at:

📞 +91 8920557021
📧 support@alcenclothing.in